1. Online privacy practices [Statement]
We are keen to strike a fair balance between your privacy and your web experience to ensure you obtain full value from our products and services.
2. What personal information do we collect?
All web application servers collect information about their users in the form of IP addresses, Software systems, Referring pages and systems like GEO IP allows for approximate location discovery. This collected data alone cannot personally identify specific visitors to our website.
In some areas of our website we will ask when we need information that will personally identify you. This enables us to identify you, enhance your user experience or reply to you, during or after your visit or upon your return.
This would include where you provide feedback to us through the website contact form or live support. We ask for your name, e-mail address and other personal information that is needed to supply our products and services to you.
The information you provide will be kept confidential and will be used only to support your customer relationship and web experience with us – we do not sell or pass your details on to third parties that act outside our company or corporate group unless acting directly on our behalf. We may in some cases send you information from third party suppliers who have been carefully selected and meet our stringent requirements. At all times you will be offered the right to remove yourself from our database, as above.
3. Trading from our web site
We do not collect or store your payment details e.g. Credit Card details. Our payment gateway RBS WorldPay is solely responsible for the collection and encrypted transmission of these details. At no time are your credit card details available to any of our staff when making an online purchase.
Note: If you wish, generally you are able to change your local browser settings to disable cookies, but is not recommended as will cause some aspects of our website to cease functioning.
Cookies: Data or message given to a web browser by a web application to persistently store on the users device. Each time the browser makes a request to the web application this message can be read back by the web application via the users browser. A cookie's main objective can be to identify users and personalise their user experience and to track the users activity within the web application for data analysis.
5. Further information on data protection and personal privacy